We offer 14 day money back guarantee. You may return your towel within 2 weeks and claim a refund. The towel should not be used and should not be damaged to be eligible for a return. You have to re-package the towel as it was packaged to be sent to you. The customer pays for shipping costs in both directions.
All deliveries are made via Regular Post, FedEx or UPS; depending on weight and value of the purchase. Please note that you might need to pay duty/customs tax depending on the rules and regulations of your country. Please check with your local authorities for these charges.
All parcels are dispatched from our Istanbul showroom, where we keep a limited number of stock towels, meaning, 90 % chance that your towel is in our Anatolian warehouse. That means it has to be shipped to Istanbul first, so we can ship it internationally. It may take up to 3 days for the towels to arrive at our Istanbul showroom. Once your towel arrives, our courier comes and picks it up. Usually around 17:00. From then on, delivery to the address you have stated is 6 - 10 days
If you need to return a towel, you first need to contact us. You will need to make sure that the towel is well packed and arrives in undamaged condition to us. In case of a return, the customer pays for the shipping in both ways.
We maintain a large stock of towels. Due to space requirements, 95% of our stock is in our Warehouse in Anatolia. We do not insert all our stock in our website to avoid confusion. However; on our shopping cart system, we display the stock status of the towel. Sometimes a towel is out of stock but it is being re-produced so it displays its stock status as “pre-order”. This means that if you buy this towel, we will send you your towel at a later time than our normal handling times. We will notify you about this situation once it arises.
All our towels have 2 years of warranty against possible manufacturing defects. This applies to hand-loomed Turkish peshtemals. Please note that this warranty does not cover any damage caused by miss use or bad handling by the customer. The customer pays for all shipping costs.
All prices in our online shop are based on US$, and are net prices. Meaning you only pay what you see. There are no additional charges for handling or shipping. However, you may need to pay customs for your order once it arrives, depending on the rules and regulations of your country. If you see prices on our website in EUROS, the exchange rates are extracted from internet automatically.
Although it is highly unlikely, if you receive the wrong product, or wrong quantities of the towels, please contact customer service immediately. It is important that this error is reported in a reasonable time.
If the goods are damaged during transportation, and the damage is visible, report directly to the Courier when receiving the packages. If the damage is invisible at the time of delivery, they are to be reported to FedEx/UPS as soon as they are discovered.
It is customers’ responsibility to provide accurate Delivery address. Once available, we provide tracking information. Then it becomes customer’s responsibility to track her/his shipment. In the event that Courier cannot reach the customer after several attempts, and towel gets returned to us, we would charge you the shipping cost, plus US$ 85.00 for administration costs. However, custom produced products will be charged fully.
By placing and order and registering as a customer, your personal details are stored. This information is necessary for deliveries. We assure you that your information will never be shared with third parties; however, if you want you may ask us to delete your personal information once the delivery is completed.
Persefon Ltd.: Mustafa Çağatay Cad. No: 72 Kyrenia. Phone: +90 533 8259393, firstname.lastname@example.org